Telephone
01326 563 099
This is usually the best number (it's VOIP) and it is also the preferred for voicemail.
01326 563 099
john@kernowtek.co.uk
KernowTek (“We” / “Us” ) are committed to protecting and respecting privacy, at a minimum complying with current UK data protection legislation but often going much further.
This policy sets out the basis on which any personal or sensitive data we collect from you as well as data that you provide to us or that we have access to, both in terms of processing as well as storage.
For the purpose of the Data Protection Act (the Act) and GDPR, the data controller is KernowTek of Clies Farm, Gunwalloe, Helston, Cornwall, TR12 7QQ, United Kingdom.
In doing business with us you may provide some of the following types of information:
Staff names, email addresses & business addresses
Computer, network, device and service authentication credentials
Your clients personal information, sales and processing data as needed to research, develop, operate and maintain supplied services
Payment information such as bank account and paypal details
Documents
Databases
Emails
Service accounts, such as domain registrar, hosting, email, online accounting etc
Potentially virtually everything you have - your own data as well as that of your clients, depending on the type of service provided and what you collect. IT service providers are somewhat unique in this regard.
When paying us we may have to provide your payment details to a payment processor to facilitate the transaction, eg card details.
Encrypted off-site backups of your data potentially. We currently use dropbox to store off-site backups. They are encrypted with AES-256 ( very strong ) using a long random key. The backup provider cannot read this data, however given enough motivation and funding any encryption can be broken.
If instructed by the legal authority of the UK to hand over data we will probably comply, unless the request is unreasonable and we think we could argue successfully against it.
On this website we use a traffic analysis service called Google Analytics, they report aggregate stats about site usage to us, so we do not have the ability to inspect the activity of single “session”, only for instance the number of views a page has had throughout the day with numbers by hour, they may also collect your ip address and browser information to populate network and browser level stats.
When paying online, those details are entered directly on our payment processors site, so they have access to that data for the purposes of processing your payment. Our online payment processors are Stripe and PayPal.
The information you provide to us as well as that which we have collected during research & development is stored primarily in the United Kingdom and as such within the European Economic Area (EEA). Encrypted backups and emails are cloud based and may be geographically distributed for redundancy & resiliance outside of the EEA by upstream service providers.
Files that you have provided or which we have collected may stored on the following:
Development desktop machine at our office in Gunwalloe ( site is secured and covered by CCTV )
Development and backup servers at our office in Gunwalloe
Development and Production Web, Database & Email servers in Gosport, London and Manchester, UK.
Encrypted backups at Dropbox
For email we use Google Mail (gmail)
For general online storage and collaboration we use Google Drive
If you pay online, data held by our payment processors may be transferred to or stored outside of the EEA by them or their upstream providers as well as your bank.
Any information you provide to us or which we collect from you is used solely for the purposes of developing and providing the services or products which you have requested. We respect privacy nearly above all else and will not even look at your data unless the current task requires it ( internal justification is required ).
Google - email, analytics, web services, docs/drive (only shared files)
Dropbox - shared files and encrypted backups
Microsoft - email and office 365 ecoysystem (no customer data currently)
OVH (UK) - dedicated servers
Fasthosts - domain registrar/DNS services
123-reg - domain registrar/DNS services
DNS Made Easy - DNS services
Krystal - UK hosting for some websites
SMTP.com - email services/relay
Mailjet - email services/relay
Amazon SES - email services/relay
BT - telephony and internet
O2 - mobile telephony and internet
We do not currently use cookies on this site however our traffic stats supplier Google Analytics may.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
If you wish to have us remove any information that we may have related to you, you may request that we remove that information from our systems where possible.
We may change our privacy policy from time to time. We will always update the privacy policy on our website.
01326 563 099
This is usually the best number (it's VOIP) and it is also the preferred for voicemail.
07763 494 632
This number hardly ever has reception - please leave messages on the landline above instead.
Google: kernowtek@gmail.com
Microsoft: kernowtek@live.co.uk
Dropbox: john@kernowtek.co.uk
KernowTek, Clies Farmhouse, Gunwalloe, Helston, Cornwall, TR12 7QQ